After qualifying as a Registered General Nurse in 1993, in Brighton, I became a Staff Nurse in the Accident & Emergency Department at the Royal Sussex County Hospital. I went on to work in several different Emergency departments, in more senior roles, including a spell as a Charge Nurse in an Armed Forces Hospital Emergency Room in Saudi Arabia. My extensive work in Emergency settings gave me valuable experience in dealing with patients with diverse, multiple and catastrophic injuries.
Since then I have carried out numerous nursing roles including working as In Flight Nurse, repatriating ill or injured people from around the globe, in Occupational Therapy within both public and private sectors and as a Forensic Nurse Practitioner, working in Police custody. These roles and experiences have all served to provide me with a flexible, adaptable and problem solving approach to work. My 26 year nursing career has provided me with invaluable experience and transferrable skills.
In 2001 I began work in an Occupational Health role liaising with a wide range of businesses. I worked in a number of settings within the private sector and the NHS before becoming a Rehabilitation Case Manager in 2009, undertaking Immediate Needs Assessments and facilitating appropriate and timely intervention to promote the rehabilitation of persons catastrophically injured in accidents, with a view to them returning to work and/or improving their quality of life. This position also developed my multi-disciplinary team working skills through working with medical professionals such as physiotherapists, occupational therapists, psychologists and district nurses.
I went on to work as a Medical Case Manager for an International Medical Assistance company, overseeing the medical management of clients ill or injured, in hospitals overseas. This role involved ensuring clients were receiving appropriate treatment, through liaison with treating hospitals and doctors and establishing when and if safe to repatriate clients home via scheduled flights or Air Ambulance and determining what level of medical support, if any, was required in order to do this.
I became a Forensic Nurse Practitioner with Sussex Police in 2011 but also kept with my skills as a case manager. In my role with the Police, I was tasked to maintain the health, safety and welfare of detained persons in police custody, conduct clinical assessments, collect forensic samples and maintain accurate records. During this time, I was seconded into a management role for a new healthcare contract with British Transport Police in London. I had to maintain a high standard of clinical governance. This has given me good knowledge of how to follow the CQC regulations.
I returned to case management in 2015 with an insurance company, overseeing the medical care of insured clients around the world, providing clinical advice for underwriting teams and for private medical insurance claims. I missed having face to face contact with clients but wished to remain in a nursing case management role and so commenced the role of Brain Injury Case Manager in March 2017.
I currently work as a self employed Case Manager.
1987 GCE O Levels passed:
Mathematics, Geography, English Language, French, Computer Studies
1993 Qualified as Registered General Nurse
Skills and Experience
A Registered General Nurse with 26 years’ experience in a broad range of acute emergency, in-patient and community settings within the NHS, private sector and independent practice. I have a wide range of clinical skills and experience and have extensive knowledge of assessment, planning and delivery of specialist rehabilitation programmes. I work effectively as both part of a multi-disciplinary team and as an independent Case Manager. I am hardworking, enthusiastic and efficient. I enjoy working closely with clients and their families. I have comprehensive experience in supporting them to manage their needs and meet their goals.
As a case manager I have worked with adults with catastrophic injuries and complex needs, such as Orthopaedics and Acquired Brain Injury. I have experience in completing comprehensive Immediate Needs Assessments and carrying out client centred recommendations in line with client and family priorities. I have worked successfully with both statutory and private rehabilitation specialists and service providers. I understand the litigation process and work effectively with solicitors and insurance companies.
I have excellent communication skills and understand the importance of providing clients and their families with clear information and reassurance during new or difficult situations. Empowering them to make informed choices around decision making. I have a sound understanding of statutory health and social care provision.
Nov 2018 - date
Associate Case Manager, Self Employed
Identical job specification as below, though as a self-employed Case Manager rather than full time employed.
March 2017 – Nov 2018
Case Manager, Brain Injury Services, Battle
Undertaking Immediate Needs Assessment, planning, facilitating and evaluating the input of multiple disciplines and agencies in the care, therapy and rehabilitation of people with Acquired Brain Injuries (ABIs), mostly within the sphere of personal injury litigation.
November 2015 – Feb 2017
Clinical Case manager, LAMP Services Ltd, Haywards Heath
Reporting directly to Head of Healthcare Operations and deputising in her absence, providing clinical support to clients, colleagues and third-party organisations, in the context of international expatriate private medical insurance claims. Duties include day to day clinical case management of claims, supervision of overseas colleagues (China) and clinical advice for in house claims and underwriting teams. Also providing out of hours clinical support and advice by telephone.
June 2014 – November 2015
Secondment finished – reverted to role of Forensic Nurse Practitioner with Tascor Medical Services (Sussex Police)
November 2013 – June 2014
Lead Nurse/Contract Manager (seconded)
Tascor Medical Services Ltd
Seconded to British Transport Police in London to oversee the mobilisation of a brand-new healthcare contract.
A challenging role due to contractual difficulties, I was mostly concerned with service provision and maintaining a working rota with no full-time staff, while also maintaining high standards of clinical governance and lines of communication with the customer. In the short time the contract was in operation I oversaw an inspection by HMIC who were complimentary about the healthcare provision, given the unique and exceptional circumstances that the contract presented.
June 2011 – November 2013
Forensic Nurse Practitioner,
Tascor Medical Services Ltd (Sussex Police)
Maintaining the health, safety and welfare of detained persons held in police custody, providing an effective forensic service, conducting clinical assessments for both physical and mental health, identifying appropriate interventions including but not limited to pharmaceutical treatment of drug and alcohol withdrawal, referral to A&E or to local authority for formal Mental Health Act assessment, collection of forensic samples and maintaining accurate records.
March 2010 – June 2011
Medical Case Manager/Flight Nurse,
CEGA Medical Assistance Ltd
Concerned with the clinical case management of ill or injured leisure and business travelers, through liaison with treating Healthcare professionals/hospitals, worldwide, and medical repatriation of same. Duties also included escorting patients’ home via scheduled flights or Air Ambulance transfer.
Aug 2009 – March 2010
Working as an Agency RGN in numerous healthcare settings including A&E and Occupational Health.
May 2000 – Jan 2015
Bank Flight Nurse, CEGA Air Ambulance
Worldwide medical repatriation of ill or injured leisure and business travelers, via scheduled flight or Air Ambulance transfer.
Oct 1996 – 2013
Event Nurse, Paramedic Services Ltd, Hove
Working ad hoc as an Event Nurse, providing emergency medical cover at Polo matches during the summer months. Also providing Nursing cover for TV and film productions.
Jun 2009 – Aug 2009
Triage Nurse, Pulse Nursing.
South Central Flu Response Centre, Oxford
Supervision of nursing and medical staff, providing telephone support and advice to health care professionals, in accordance with WHO guidelines within the Thames Valley Health Protection Unit (Health Protection Agency) during the containment phase of the Swine Influenza Pandemic.
Aug 2008 – Jun 2009
Medical Case Manager,
The Injury Care Clinics Ltd, Fareham
Working as a medical case manager, concerned with undertaking Immediate Needs Assessment and facilitating appropriate and timely intervention from a wide range of disciplines to promote the rehabilitation of persons catastrophically injured in accidents, with a view to them returning to work and/or improving their quality of life.
Aug 2007 – Aug 2008
Mobile Health Screening Nurse, Norwich Union Health Care
Working as a mobile health screening nurse across a variety of sites and industries. Main duties included health surveillance, involving spirometry, audiometry, COSHH blood tests, cardiovascular health check and health promotion, undertaken in mobile health assessment vehicle.
Dec 2004 – Jul 2007
HMP Lewes, various A&E departments and Medical Assessment Units/wards throughout Kent and Sussex.
Oct 2003 - Nov 2004
Occupational Health Adviser,
East Sussex Hospitals NHS Trust
Working peripatetically within an NHS setting. Full Occupational Health remit including management referrals, return to work interviews/programs, health surveillance, vaccinations and referral to mental health services.
Apr 2002 - Aug 2003
Occupational Health Adviser,
Medical & Industrial Services Ltd Eastbourne
Working peripatetically across a wide range of business and industrial sites. Full OH remit.
Oct 2001 - Mar 2002
Occupational Health Adviser,
Paterson Health Care
Working autonomously, with telephone support as part of nurse led Occupational Health Department. Full OH remit.
Jun 2001 - Sep 2001
Occupational Health Nurse,
British Airways Health Services, London Gatwick Airport
Short term contract, undertaking periodic medicals for pilots, cabin crew, aircraft maintenance personnel and baggage handlers. Health surveillance included audiometry, phlebotomy, spirometry, eyesight tests, ECG and vaccinations.
Jun 2000 - Jun 2001
Senior Staff Nurse,
A&E, Kent & Sussex Hospital, Tunbridge Wells.
General nursing duties including Triage, within busy A&E department.
Mar 1997 - May 2000
In Flight Nurse / Medical Case Manager, Cega Air Ambulance Ltd.
Medical Case Management of ill or injured persons whilst abroad. Liaison with treating medical staff to ensure appropriate and timely treatment undertaken and to arrange repatriation where necessary. Also, in flight nursing care of those requiring nurse escorted repatriation by scheduled flight or Air Ambulance.
June 1996 - Mar 1999
Charge Nurse, Emergency Room,
Armed Forces Hospital, Khamis Mushayt, Saudi Arabia.
General nursing duties within a military hospital Emergency Room, deputising for lead nurse.
Mar 1994 - June 1996
D then E Grade Staff Nurse, A&E, Royal Sussex County Hospital
Nursing within a busy A&E department including Triage.
Apr 1993 - Mar 1994
Staff Nurse (bank), Royal Sussex County Hospital, Brighton.
General nursing duties across a wide range of specialities.
Jan 1990 - Mar 1993
Student Nurse, Brighton School of Nursing.
1988 - 1989
Auxiliary Nurse, Battle Hospital, Reading.
Registrations and memberships
Nursing and Midwifery Council PIN – 90Y1871E
Royal College of Nursing
The 3HUB Case Management Community
I am an independent practitioner and work as part of the 3HUB case management community. This means that I am supported by a highly experienced network of case managers who all operate in compliance with recognised case management governance structures as endorsed by the Case Management Society UK (CMSUK), British Association of Brain Injury Case Managers (BABICM) and the UK Rehabilitation Council (UKRC). Through this network I am able to ensure that my clients have direct access to an equivalent standard of support should I be on leave or unavailable for any reason. I am covered by robust specialist liability insurance and can provide a copy of this on request.