Case Manager Profile

Jade Merrin

Specialism

Brain Injury, Challenging Behaviour, Complex Polytrauma, Mental Health Management, Pain Management, Spinal Injury, Substance Abuse

Locations

South West England
Jade Merrin

Case Manager Assistant

Jade brings twenty years’ healthcare experience, using skills gained as a medical virtual assistant to support case managers, delivering compassionate, efficient, and accurate care while prioritising clients’ needs and wellbeing.

Jade’s experience across healthcare and administrative roles has provided a strong foundation for supporting case management work. Her background as a pharmacy dispenser developed her ability to work with vulnerable individuals, maintain confidentiality, follow safeguarding procedures, and ensure accuracy under pressure. Her role as a clinical summariser in a GP surgery further strengthened her attention to detail, medical knowledge, and understanding of client records and clinical terminology.

Jade is organised, reliable, and compassionate, with clear communication skills that enable effective collaboration with clients, clinicians, and multidisciplinary teams while providing consistent, high-quality support to case managers.

Age Groups

Adults and Children

Qualifications

Dispensary Assistants Course 2011

Medicine Counter Assistants Course 2007

Qualifications
Testimonial
Jade is well organised, communicates clearly, and works calmly and reliably when under pressure. Her attention to detail is strong, and she manages multiple tasks effectively. Through her work, Jade has developed a good understanding of rehabilitation and the medico-legal environment. She knows when to flag urgent or sensitive issues, supports research into services, and shows good awareness of safeguarding, risk, and professional boundaries. She communicates effectively with other professionals and understands the importance of confidentiality and accurate record keeping.
Case Manager
Jade Merrin

Specialism

Brain Injury, Challenging Behaviour, Complex Polytrauma, Mental Health Management, Pain Management, Spinal Injury, Substance Abuse

Locations

South West England
Jade Merrin

Case Manager Assistant

Jade brings twenty years’ healthcare experience, using skills gained as a medical virtual assistant to support case managers, delivering compassionate, efficient, and accurate care while prioritising clients’ needs and wellbeing.

Jade’s experience across healthcare and administrative roles has provided a strong foundation for supporting case management work. Her background as a pharmacy dispenser developed her ability to work with vulnerable individuals, maintain confidentiality, follow safeguarding procedures, and ensure accuracy under pressure. Her role as a clinical summariser in a GP surgery further strengthened her attention to detail, medical knowledge, and understanding of client records and clinical terminology.

Jade is organised, reliable, and compassionate, with clear communication skills that enable effective collaboration with clients, clinicians, and multidisciplinary teams while providing consistent, high-quality support to case managers.

Age Groups

Adults and Children

Qualifications

Dispensary Assistants Course 2011

Medicine Counter Assistants Course 2007

Qualifications
Testimonial
Jade is well organised, communicates clearly, and works calmly and reliably when under pressure. Her attention to detail is strong, and she manages multiple tasks effectively. Through her work, Jade has developed a good understanding of rehabilitation and the medico-legal environment. She knows when to flag urgent or sensitive issues, supports research into services, and shows good awareness of safeguarding, risk, and professional boundaries. She communicates effectively with other professionals and understands the importance of confidentiality and accurate record keeping.
Case Manager