In relation to one particular case which involved visiting a brain injured client living in the Netherlands, I have found her Initial Needs Assessment report to be one of the most insightful, clear and thorough INA reports I have ever read.

I have worked with her for many years now as a case manager on my serious injury cases.  She is an excellent case manager with a real empathy for the client’s position and who always goes the extra mile for my clients and their families.

In all honesty, I do not know how we could have coped without the expertise of Shelley and her team.  She has been a constant source of support, advice and knowledge, which has been invaluable to us…..reliable and efficient and a pleasure to work with.

Emily is personable, amiable, positive and empathetic.  She has immediately engendered a relationship of trust and confidence with the client and the client’s family.  Furthermore, she is also clearly respected by the entire rehabilitation team and in both cases (which were jointly instructed under the rehabilitation code) also the trust and respect of both party’s lawyers.